Privacy Policy
PRIVACY POLICY
Seora Skincare
Last Updated: November 2025
1. INTRODUCTION
Seora Skincare ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://seoraskincare.com (the "Website") and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website. By accessing and using our Website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
2. INFORMATION WE COLLECT
We collect information in various ways, including information you provide directly to us and information collected automatically as you navigate our Website.
2.1 Information You Provide Directly
- Account Registration: When you create an account, we collect your name, email address, password, phone number, and shipping address.
- Order Information: When you make a purchase, we collect billing address, payment information, order history, and product preferences.
- Communication: When you contact us via email, phone, or through our Website contact forms, we collect your name, email address, phone number, and the content of your message.
- Customer Service: When you interact with our customer service team, we may collect information about your inquiries, complaints, and our responses.
- Surveys and Feedback: If you participate in surveys or provide feedback, we collect your responses and any personal information included.
- Wishlist and Preferences: Information about products you save, view, or express interest in.
2.2 Information Collected Automatically
- Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities, preferences, and interactions with our Website.
- Device Information: We collect information about the device you use to access our Website, including device type, operating system, browser type, IP address, and mobile device identifiers.
- Usage Information: We collect information about how you interact with our Website, including pages viewed, links clicked, search queries, time spent on pages, and referring/exit pages.
- Location Information: We may collect general location information based on your IP address (city, state, country level data).
- Analytics: We use third-party analytics services to track and analyze user behavior and Website performance.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes:
- Processing Transactions: To process your orders, process payments, and send you related information and confirmations.
- Customer Service: To respond to your inquiries, provide customer support, and address any concerns or complaints.
- Marketing Communications: To send promotional emails, newsletters, and marketing materials about our products and services, if you have opted in to receive such communications.
- Website Improvement: To analyze user behavior, improve Website functionality, user experience, and content.
- Personalization: To personalize your experience on our Website, provide customized product recommendations, and tailor content to your interests.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests.
- Analytics: To understand trends, track user engagement, and measure the effectiveness of our marketing efforts.
- Account Management: To manage your account, send administrative updates, and notify you of changes to our policies or services.
4. HOW WE SHARE YOUR INFORMATION
We may share your information with third parties in the following circumstances:
4.1 Service Providers
We share information with service providers who perform services on our behalf, including:
- Payment processors and financial institutions
- Shipping and logistics companies
- Email service providers
- Web hosting and analytics providers
- Customer service platforms
- Marketing and advertising partners
These service providers are contractually obligated to use your information only as necessary to provide services to us and to maintain the confidentiality of your information.
4.2 Business Transfers
If Seora Skincare is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
4.3 Legal Requirements
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with applicable laws, regulations, or legal processes
- Respond to lawful requests from government authorities
- Enforce our Terms and Conditions and other agreements
- Protect the safety, rights, and property of Seora Skincare, our customers, or the public
- Detect, investigate, and prevent fraudulent activities and other illegal conduct
4.4 Consent
We may share your information with third parties with your explicit consent for purposes other than those listed above.
4.5 Publicly Available Information
If you choose to post reviews, testimonials, or other content on our Website or social media platforms, such information may be publicly visible and shared with other users.
5. COOKIES AND TRACKING TECHNOLOGIES
Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and track your activity.
5.1 Types of Cookies
- Essential Cookies: These cookies are necessary for the Website to function properly and enable core features such as login and checkout.
- Performance Cookies: These cookies collect information about how you use our Website to help us improve functionality and performance.
- Functional Cookies: These cookies remember your preferences and choices to personalize your experience.
- Marketing Cookies: These cookies track your activity across websites to deliver targeted advertisements and marketing content.
5.2 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our Website and your ability to access certain features.
5.3 Third-Party Analytics
We use third-party analytics services (such as Google Analytics) to track Website traffic and user behavior. These services may also use cookies and similar technologies. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
6. THIRD-PARTY LINKS AND SERVICES
Our Website may contain links to third-party websites and services that are not operated by Seora Skincare. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites before providing your personal information.
7. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information:
7.1 Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of your information in a portable format.
7.2 Correction and Deletion
You have the right to request correction of inaccurate information and, in certain circumstances, to request deletion of your personal information. Please note that we may retain certain information for legal, accounting, or business purposes.
7.3 Opt-Out of Communications
You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
7.4 Do Not Track
Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for recognizing Do Not Track signals, and we do not respond to Do Not Track browser signals. However, you can use other tools to limit tracking, such as disabling cookies or using privacy-focused browsers.
7.5 California Consumer Privacy Act (CCPA)
If you are a California resident, you have the right to know what personal information is collected, used, shared, or sold; the right to delete personal information collected from you; the right to opt out of the sales or sharing of your personal information; and the right to non-discrimination for exercising your CCPA rights.
7.6 General Data Protection Regulation (GDPR)
If you are a European Union resident, you have the right to access, rectify, erase, and restrict processing of your personal data; the right to data portability; the right to object to processing; and the right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the information provided in Section 11 of this Privacy Policy.
8. DATA SECURITY
We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge the inherent risks of providing information online and agree to assume these risks.
9. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. The retention period may vary depending on the context of the processing and our legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
10. CHILDREN'S PRIVACY
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child under 13, please contact us immediately.
11. CONTACT US
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:
Seora Skincare
Email: seoraskincare@outlook.com
Website: https://seoraskincare.com
Please allow 5-7 business days for a response to your privacy inquiries.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our Website and updating the "Last Updated" date. Your continued use of our Website following any changes constitutes your acceptance of the updated Privacy Policy.
13. INTERNATIONAL DATA TRANSFERS
If you are located outside the United States, please be aware that information we collect may be transferred to, stored in, and processed in the United States or other countries. The data protection laws in these countries may differ from those in your country of residence. By using our Website, you consent to the transfer of your information to countries outside your country of residence.
14. CALIFORNIA SHINE THE LIGHT LAW
If you are a California resident, you have the right to request information about the categories of personal information we share with third parties for their direct marketing purposes. To make such a request, please contact us using the information provided in Section 11 of this Privacy Policy, and we will respond within thirty days.
15. NEVADA PRIVACY RIGHTS
If you are a Nevada resident, you have the right to opt out of the sale of certain covered information. Although we do not currently sell personal information in the traditional sense, we may share information with third parties for targeted advertising purposes. To exercise your opt-out rights, please contact us using the information provided in Section 11 of this Privacy Policy.
---
By using the Seora Skincare Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.