Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with Seora Skincare LLC (“Seora Skincare,” “we,” “us,” or “our”). This Shipping Policy explains how orders placed through SeoraSkincare.com are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of unusually high order volume, processing times may be longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

We may offer free shipping promotions from time to time. Any applicable minimum purchase requirements or other conditions will be displayed on our website or at checkout.

Estimated Delivery Times

After an order has been processed and shipped, estimated delivery times are generally:

• United States: approximately 3–7 business days
• International: approximately 7–21 business days, depending on the destination and customs processing

These timeframes are estimates only and are not guaranteed.

Delivery delays may occur due to carrier delays, severe weather, holidays, customs inspections, incorrect address information, or other circumstances outside of our control.

Tracking Your Order

When your order ships, we will send tracking information to the email address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

If your tracking shows that your package was delivered but you cannot locate it, please check:

• Around your property and delivery area
• With household members
• With neighbors
• With your building's front desk, mailroom, or concierge, if applicable
• Directly with the shipping carrier

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@seoraskincare.com.

We cannot guarantee that an address can be changed after an order has been submitted or entered fulfillment.

Seora Skincare is not responsible for packages that are delayed, lost, returned, or delivered incorrectly due to an inaccurate or incomplete address provided by the customer.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply to resend the package.

Lost or Stolen Packages

Seora Skincare is not responsible for packages that are lost or stolen after the shipping carrier has marked them as delivered.

If your package appears to have been lost in transit, please contact us at support@seoraskincare.com and we will assist you in reviewing the shipment.

We may require customers to contact the applicable shipping carrier or file a carrier claim before a replacement or other resolution can be considered.

Damaged Packages

If your order arrives damaged, please contact us within [7] days of delivery at support@seoraskincare.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the damaged product
• Photographs of the shipping packaging, when applicable

We will review the issue and determine the appropriate resolution.

Returned-to-Sender Packages

Orders may be returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or other carrier-related reasons.

If a package is returned to Seora Skincare, please contact us. We may offer reshipment, subject to additional shipping charges.

Any refund issued for a returned-to-sender package may exclude the original shipping costs and any return shipping or carrier fees incurred.

International Shipping

We may ship to select international destinations.

International customers are responsible for any applicable:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Other governmental or carrier-imposed charges

These fees are not included in the product price or shipping charge unless expressly stated at checkout.

Seora Skincare cannot control customs processing times and is not responsible for delays caused by customs authorities.

International customers are responsible for ensuring that the products they order may legally be imported into their destination country.

Shipping Restrictions

We reserve the right to restrict shipping to certain locations, countries, territories, PO boxes, military addresses, freight-forwarding services, or other destinations.

Any shipping restrictions that apply to an order may be communicated at checkout.

Order Changes and Cancellations

We begin processing orders quickly after they are submitted.

If you need to change or cancel an order, please contact us immediately at support@seoraskincare.com.

We cannot guarantee that an order can be modified or canceled once it has entered processing or fulfillment.

Contact Us

For questions regarding shipping or delivery, please contact:

Seora Skincare LLC
Website: SeoraSkincare.com
Email: support@seoraskincare.com

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